Shipping policy

UPDATE:

March 13rd, 2025 - Due to fulfillment and shipment issues, please expect shipping delays of up to 3 weeks.

SHIPPING:

SHIPPING FEES: 

  • Standard Orders: Free shipping on orders under 4,500.00 
  • Orders over 4,500.00: Flat rate $1,000.00 shipping fee applies

Orders made before 2:00 PM EST (11:00 AM PST) will be shipped the same day. 

Series orders ship via LTL within 4 business days (M–F). Tracking info will update once your order is picked up.

We do not ship on weekends or various national holidays.

Unable to deliver to these areas (Northwest Territories, Nunavut, Yukon and Ontario )

IMPORTANT:

Please ensure your shipping address is correct before we send your package out. 

Customers who wish to change the delivery address after the package has shipped out will be subject to any and all applicable shipping charges. 

Orders will only ship to PayPal confirmed addresses.

Orders made after 2:00 PM EST (11:00 AM PST) on Friday will be shipped the next business day.

If you fail to select a delivery time slot offered by the shipping company/driver, and the package is returned to OMTech, you will be charged an additional 10% fee to make a second delivery (time slot selection may not apply to all deliveries).

NOTE:

OMTech utilizes warehouses located in Anaheim and Ontario, CA; Memphis, TN; Dayton, NJ and Rincon, GA. We ship products from the closest location to the delivery address UNLESS the closer warehouse is out of stock for the specific products. Your kind consideration is appreciated.

About LTL:

  • What is LTL shipping?

LTL stands for less than truckload shipping. With LTL, your large commercial kitchen equipment will be transported along with other customers' shipments in the same truck. This is a cost-effective way to ship oversized items that would be too large for parcel carriers like UPS or FedEx.

 

  • How is my LTL shipment priced?

LTL shipping rates are based on the weight of your shipment, its dimensions/cubic feet, distance it needs to travel, and additional services like lift-gate delivery. We offer competitive LTL pricing through our partnerships with major carriers.

 

  • How long will delivery take with LTL shipping?

Transit times vary based on origin and destination but is typically between 3-7 business days for deliveries. Shipments may be temporarily warehoused during transit.

 

  • Do you offer liftgate service for residential/business delivery?

Yes, we will arrange a liftgate service for residential deliveries that require use of a hydraulic lift to lower your heavy equipment safely to the ground. If you have a commercial address and need liftgate unloading, please inform us after placing the order.

 

  • Can you deliver to a commercial address with a loading dock?

Certainly, we specialize in arranging deliveries to restaurants, hotels, hospitals and other sites with an exterior loading dock, freight elevator or forklift. There is no additional charge for this service.

 

  • What if my business doesn't have a loading dock?

For deliveries to sites without a loading dock, you'll want to request curbside delivery. This leaves the equipment at the curb closest to your building entrance. The lift-gate fee would apply here as well.

 

  • Do I need to be present for delivery?

Under normal circumstances, the carrier will call to make an appointment before delivery, and will require a signature for confirmation when receiving the goods. We recommend having someone available to inspect, sign for and take delivery. If no one is available, the driver may leave the equipment curbside or attempt re-delivery on another day, which could incur additional fees.

 

  • What if my equipment arrives damaged?

Inspect your shipment closely at time of delivery and note any visible damage on the carrier's Proof Of Delivery before signing. Take clear photographs documenting damage as well. Alert us right away to start the claims process.